Privacy policy

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. General

This Privacy Policy applies to all visitors, customers and users of the Nail Parlour website.

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this page and will take effect immediately upon publication. We encourage you to review this policy periodically.

2. Who We Are

Nail Parlour is responsible for the collection and processing of your personal information in accordance with applicable UK data protection legislation.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details provided at the end of this policy.

3. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order history
  • Payment information (processed securely by our payment providers)
  • IP address
  • Device information
  • Browser type
  • Website usage information
  • Cookies and similar technologies
  • Communications you send to us

We only collect information necessary to provide our products and services and to improve your shopping experience.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Deliver your purchases.
  • Process payments securely.
  • Communicate with you regarding your orders.
  • Respond to enquiries and provide customer support.
  • Improve our website and customer experience.
  • Detect and prevent fraud.
  • Comply with legal obligations.
  • Send marketing communications where you have chosen to receive them.

5. Shopify

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

Your information is stored through Shopify's secure servers, databases and applications. For further information about how Shopify handles your personal information, please refer to Shopify's Privacy Policy.

6. Payments

Payments are processed securely through our authorised payment providers.

Nail Parlour does not store your full payment card details. All payment information is encrypted and handled using industry-standard security measures.

7. Marketing

If you have chosen to receive marketing communications, we may occasionally send you emails regarding:

  • New product launches
  • Exclusive offers
  • Promotions
  • Product updates
  • Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and enhance the performance of our website.

Cookies may be used to:

  • Remember your preferences.
  • Keep items in your shopping basket.
  • Improve website functionality.
  • Analyse website traffic.
  • Measure the effectiveness of marketing campaigns.
  • Improve your overall shopping experience.

We may also use trusted third-party analytics and advertising services, including services such as Google Analytics, Meta (Facebook & Instagram) and TikTok, to better understand how visitors use our website and to improve our advertising.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

  • Shopify
  • Payment providers
  • Delivery companies
  • Website hosting providers
  • Marketing providers
  • Analytics providers
  • Professional advisers
  • Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

10. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders.
  • Provide customer support.
  • Meet our legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.
  • Maintain accurate business records.

When your personal information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Restrict or object to the processing of your personal information.
  • Withdraw your consent to receive marketing communications at any time.
  • Request a copy of the personal information we hold about you.
  • Request that your personal information be transferred where applicable.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

We will respond to requests relating to your personal information within the timeframes required by applicable UK data protection legislation.

Please note that, in certain circumstances, we may be required to retain specific information to comply with our legal obligations, resolve disputes or enforce our agreements.

12. Data Security

We take reasonable administrative, technical and physical measures to protect your personal information against unauthorised access, misuse, disclosure, alteration or destruction.

Although we take every reasonable precaution to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies or content of those third-party websites and encourage you to review their individual privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any changes will be posted on this page and will take effect immediately upon publication.

Your continued use of our website following any updates constitutes acceptance of those changes.

15. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Email: info@nailparlour.co.uk