Refund policy

At Nail Parlour, we take great pride in the quality of our products. Every order is carefully prepared and inspected before being dispatched.

Please read our Returns & Refund Policy carefully before making a purchase.

1. Returns

Due to the nature of our products and for hygiene and quality assurance reasons, we do not accept returns or offer refunds simply because:

  • You have changed your mind.
  • You no longer want the product.
  • You ordered the wrong item.
  • You no longer require the product.

This does not affect your statutory rights under UK consumer law.

2. Faulty, Damaged or Incorrect Items

If your order:

  • Arrives damaged;
  • Arrives faulty;
  • Contains missing items;
  • Contains incorrect items; or
  • Does not perform as reasonably expected when used in accordance with the instructions,

please contact us within 28 days of receiving your order.

We will work with you to resolve the issue, which may include a replacement, exchange or refund where appropriate.

3. Requesting a Return

To request a return, please email:

info@nailparlour.co.uk

Please include:

  • Your order number.
  • A description of the issue.
  • Photographs showing the fault, damage or incorrect item where applicable.

We may request additional information to help assess your claim.

Returns sent without prior authorisation will not be accepted.

4. Returning Your Item

If your return is approved, we will provide instructions on how to return your item.

Unless the product is faulty, damaged or supplied in error, customers are responsible for the cost of returning approved items.

Products must be returned securely packaged to prevent damage during transit.

We recommend using a tracked postal service, as Nail Parlour cannot be responsible for items lost during return transit.

5. Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow your bank or payment provider several working days to process the refund after it has been issued.

6. Professional Products

Professional-use products, including our gel system, are intended for qualified professionals.

We cannot offer refunds for issues resulting from incorrect application, misuse, inadequate training or failure to follow the product instructions.

7. Exceptions

Refunds or replacements will not normally be issued where:

  • Products have been misused.
  • Products have been altered or tampered with.
  • Damage has occurred through improper storage or handling.
  • The issue results from normal wear, incorrect preparation or application.
  • Allergic reactions occur. We strongly recommend carrying out a patch test before using any new product.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@nailparlour.co.uk